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About Us

Awards

Resolve Finance is committed to evolving and changing our business to suit the needs of our customers. That is why we are proud to call ourselves an award winning brokerage, across multiple disciplines. In fact, we have been ranked within the Top 25 Brokerages nationally, since 2011.

“The Top 25 Brokerages house an elite group of individuals – and collectively they represent some of the strongest and toughest businesses in the country. Together, they embody what is pivotal in the mortgage industry – a tenacity to succeed and a drive to go above and beyond for the customer.”*

In addition to this honour, some of our outstanding achievements are listed below:

Better Business Awards

2017 Innovator of the year: Winner, Western Australia. 

This award recognises the brokerage that has demonstrated forward thinking and unique concepts, with the backing, drive and ability to realise them.

Better Business Awards

2017 Best Independant Office: Finalist WA & VIC.

This award recognises the brokerage that has the most successful office. This category assesses loan settlement and loan book performance of both individual brokers and the office. Collective conversion rates, submission quality and customer servicing capabilities are also evaluated.

Better Business Awards

2017 Best Customer Service/Satisfaction: Finalist WA & VIC.

This award recognises the brokerage that has delivered the best customer service/satisfaction. The judging takes into account customer satisfaction levels, along with new, repeat and referral business statistics.

Better Business Awards

2016 Best customer service: Winner, Western Australia. Finalist, Victoria.

This award recognises the brokerage that has delivered the best customer service/satisfaction. The judging takes into account customer satisfaction levels, along with new, repeat and referral business statistics.

Australian Broking Awards

2016 Major Brokerage of the Year: Finalist

This award recognises the brokerage that has done most to advance the development of mortgage broking, based on their proposition towards members and member recruitment but also their customer-centric capabilities. It is a holistic award that covers both the business side of operating a brokerage but also the success of its parts – individual brokers on the ground writing loan and other financial products.

Australian Broking Awards

2014 Major Brokerage of the Year: Winner

This award recognises the brokerage that has done most to advance the development of mortgage broking, based on their proposition towards members and member recruitment but also their customer-centric capabilities. It is a holistic award that covers both the business side of operating a brokerage but also the success of its parts – individual brokers on the ground writing loan and other financial products.

MFAA Awards

2016 Customer Service Award: Finalist, Western Australia and Victoria

This award recognises the brokerage that goes over and above to deliver successful and innovative customer service programs.

Finance Broker Business Award

2016 Finalist, Western Australia and Victoria

2014 Finalist, Western Australia and Victoria

This award recognises the brokerage that successfully delivers high volumes of business from new, repeat and referral business.

Australian Broking Awards

2013 Major Brokerage of the Year: Finalist

This award recognises the brokerage that has done most to advance the development of mortgage broking, based on their proposition towards members and member recruitment but also their customer-centric capabilities. It is a holistic award that covers both the business side of operating a brokerage but also the success of its parts – individual brokers on the ground writing loan and other financial products.

*source http://www.theadviser.com.au/