Resolve Finance has marked a record financial year, reporting $2.1 billion in home loan settlements for FY2025, with the growth in franchise partner numbers and performance playing a major role in the company’s success.
The business has also reported a standout year of franchise growth. The number of Resolve franchisees grew by 18.3% during FY25, reflecting growing demand for the business’s structured transition pathway to franchise ownership, the Future Franchise Program (FFP).
Since it’s inception in 2018 with the programme revitalised in 2024 , the FFP has attracted a total of 33 brokers seeking to build sustainable, profitable businesses with the backing of a trusted national brand, dedicated mentoring, and operational support.
Franchisees now account for 81% of Resolve Finance’s broker network, up from just over 50% three years ago, a structural shift that reflects the strength of the model. In FY25, franchisee-led businesses were responsible for a remarkable $1.9 billion of the company’s total settlements, equating to a 56% increase in lending via the franchise channel.
Don Crellin, Managing Director of Resolve Finance, said: “We’ve built a franchise model that’s focused on long-term broker support, not just growing headcount. Our brokers are backed by Resolve’s systems, compliance framework and strategic partnerships, which help them deliver great outcomes for clients and grow professionally within a supportive network.”
The success of the FFP is underpinned by Resolve’s MFAA-endorsed training and mentoring program, which provides ongoing professional development for brokers as they transition from employees to business owners. It also supports industry newcomers and experienced professionals from adjacent industries seeking a career shift into mortgage broking.
Sandy Paravizzini, General Manager of Distribution, added, “We provide a clear pathway to business ownership. This is a program for people who want to be in business for themselves, but not by themselves.”
FY2025 Highlights:
- $2.2 billion in total settlements, an 36% year-on-year increase
- $1.9 billion in franchise-led settlements, a 56% increase year-on-year
- Franchise network expanded by 18.3%, with growth in NSW and QLD particularly strong
- Resolve’s broker network is becoming more diverse: 75% of brokers are under 50. 18% of brokers under 30 and 33% are female (industry average is 25%)
- 18 FFPs were employed in FY25, with 33 transitioning to Franchise Owners since first launched
- Across the business over 20 languages are spoken with nearly 40% of brokers speaking more than one language.
With 97 franchise partners now active across Australia, Resolve Finance continues to attract ambitious brokers looking for a scalable, supported path to business ownership.
“Our franchise partners are focused on delivering consistent, high-quality service in a changing market,” said Mr Crellin. “We’re proud of their performance and remain committed to supporting their ongoing development and success.”
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