LAST UPDATED: 25th July 2025.
At Resolve Financial Solutions Pty Ltd ACN 079 545 378 Australian Credit Licence 510985 (Resolve Finance), we respect and protect the privacy of our clients, prospective clients and other visitors to our Website. This Privacy Policy explains how our clients’, prospective clients’, other visitors’, prospective, current and past employees’, contractors’ and sub-contractors’ personal information is collected and used. This Privacy Policy applies to Resolve Finance’s and ABN Group’s Websites, marketing activities, products, services and existing client database (that is, clients who have built/purchased with us in the past). It also applies to the My Home Plan customer portal and mobile app, and the ResolveLink customer portal. Clients, prospective clients and other Website visitors can update their personal information by visiting our personal preference pages on Resolve Finance’s Website (or opt-out pages if a preference page does not exist).
Resolve Finance and the ABN Group
Resolve Finance is part of the ABN Group Family of Companies. Information collected on any ABN Group Company Website (including the Resolve Finance Website), or through marketing activities or from existing client, employee, contractor and subcontractor databases will belong to ABN Group and may be utilised for direct marketing activities by other ABN Group Companies.
As at the date of this Privacy Policy, ABN Group Companies include ABN Group Pty Ltd (ABN 68 608 225 458), Boutique Homes, Homebuyers Centre, Celebration Homes, Dale Alcock Homes, Dale Alcock Homes South West, Dale Alcock Projects, Webb & Brown-Neaves, Resolve Finance, Bluebay Home Loans, PACT Construction, The Maker Designer Kitchens, Boeing Plumbing, Ceiling Solutions, Hi-Point Roofing WA, Home Assist, Home Collective, Parcel Property and Concretus (which together with any of our other related entities from time to time are referred to in this Privacy Policy as ABN Group, we, us or our).
Employees, contactors and sub-contractors
ABN Group and ABN Group Companies also collects and retains information about its employees, contractors and sub-contractors. ABN Group and ABN Group Companies may also hold information, from time to time, provided by persons and companies who seek employment, or a contractor relationship, with ABN Group but are unsuccessful.
Information collection and usage
What personal information do we collect and hold?
The types of personal information we may collect about an individual will depend upon the nature of our interaction with them. Your personal information is likely to initially be collected directly by Resolve Finance or any other ABN Group Company that you usually interact with. Personal information that we collect may include (but is not limited to) the following:
Generally:
Additional information which we may collect about our employees/prospective employees, contractors and sub-contractors:
In relation to our employees, we are also authorised to collect tax file numbers (TFNs) by the Income Tax Assessment Act 1936 (Cth). It is not compulsory for you to provide your TFN for our products and services, but if you do not, taxation law may require additional deductions to be made from amounts payable to you.
How and when do we collect personal information?
Resolve Finance collects information about prospective clients and clients online, in-person and through telephone enquiries. Resolve Finance and the ABN Group are the sole owners of the information and will use this data in accordance with this Privacy Policy and as permitted or required by law. Resolve Finance will not sell or rent this information to unaffiliated third parties.
We may also collect your personal information in the course of providing you with goods or services, or:
Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect personal information directly from the relevant individual where reasonable and practicable. However, we may also collect personal information about you from third parties and other sources such as:
but we will only collect your personal information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
If at any time you provide the personal information of another person, you must ensure that the other person has read and understood this Privacy Policy and separately consents to that personal information being used and disclosed by us in accordance with this Privacy Policy.
We will not provide you with a separate notice about privacy each time we engage with you.
In most cases, if you choose not to provide your personal information to us for the purposes set out in this Privacy Policy, or if we do not or are unable to collect the personal information we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
Website and online technologies
Generally
Resolve Finance collects information at several different points on its Website in order to better serve its Website visitors’ needs.
Resolve Finance’s Website offers several opportunities for visitors to register for promotional and information mailings and for assistance in evaluating its products and service. The registration forms enable visitors to opt in to Resolve Finance’s mailing lists and require visitors to give certain information. If available, we also collect acquisition data (such as site referrals, campaign tracking, and search data), behavioural data (such as pages visited, time spent on our website, and number of visits), and technical data (such as browser and operating system used to access our website). This data is collected and associated with your personal information when registration or contact forms are completed, or if logged into a website.
We use this contact information to send information about Resolve Finance or other ABN Group Companies or their products and services. You may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
Google Analytics
We use Google Analytics to help analyse how you use our Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our Website. Google will store this information.
If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
Click Stream Data
When you read, browse or download information from our Website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information may be used for purposes including statistical, reporting and website administration, maintenance and improvement purposes.
Cookies, pixel tags and email tracking
We use pixel tags and other methods to gather information about the emails we send to registered Website visitors and recipients of emails sent by visitors to Resolve Finance or other ABN Group Websites to others. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access the Resolve Finance or relevant ABN Group’s servers to retrieve the pixel tag file, allowing Resolve Finance or the other ABN Group to record and store information such as an email address, date and time the recipient viewed the email message if the recipient’s email program is capable of receiving HTML and other logging information. Resolve Finance and the ABN Group uses this information to optimise delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the Resolve Finance and ABN Group system.
We maintain log files tracking IP addresses to analyse trends, help diagnose problems with our servers, and to monitor traffic/usage in order to provide better service to its clients and Website visitors.
We use cookies to deliver content specific to Website visitors’ interests and to improve the convenience and efficiency of its clients’ experience when using its products and services. A cookie is a piece of data stored on the user’s hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personal information in our products and email messages. Visitors can always choose to not accept cookies, but in doing so they may not be able to use some of our products and services and you may not be able to gain access to all of the content and facilities on the Website. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Some of our business partners, such as our Web analytics provider, also use cookies on our Website. These cookies are used to track visitor behaviour, and neither Resolve Finance or any member of ABN Group have access. to or control over these cookies. This Privacy Policy covers the use of cookies by Resolve Finance and ABN Group only and does not cover the use of cookies by any third parties.
Remarketing / Advertising networks
We use third party vendors to advertise online and third party affiliations to run advertising on websites and online platforms. Third party vendors, including Google, show our ads on sites across the Internet by using cookies to serve ads based on someone’s past visits to our websites.
This enables us and network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use pixels, cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These pixels, cookies and other technologies are governed by each entity’s specific privacy policy, not this Privacy Policy. We may provide these advertisers with information, including personal information, about you.
Where permitted by applicable law, we can use third party vendor remarketing services, including Google’s ‘Customer Match’ and Meta’s ‘Custom Audience’ to display ads. This means if you have provided us with your contact details, we may upload these to third party vendors who perform remarketing services on our behalf, so that we can better target ads and content to you and others with similar interests on other websites or media (Custom Audiences). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Google, Meta and other ad networks display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described below.
You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. If you want to permanently opt out of Google’s DoubleClick cookie, you can install the DoubleClick opt out extension. To opt-out of Meta Custom Audiences, go to the Facebook ad preferences page.
You may be able to opt out of many other ad networks. For example, you may go to the Digital Advertising Alliance (DAA) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You also have the option to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page, for information about opting out of interest-based advertising and your choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Website or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e. contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.
Social media
We may engage with customers or prospective customers through social media channels such as Facebook, YouTube, Instagram etc.
From time to time we may use this posted and uploaded media aggregated data for marketing materials and promotions and as such where possible, will endeavour to notify the owner before use.
Review platforms
We may engage with customers through review platforms such as Product Review and Google Review.
We aggregate commentary and reviews that has been uploaded manually to our website or posted publicly and willingly by users on their review platforms. The use of this information sent via these review platforms is governed by the individual platform’s security and privacy regulations. From time to time we may use this posted and uploaded media aggregated data for marketing materials and promotions and as such where possible, will endeavour to notify the owner before use.
Links to other websites
Resolve Finance and ABN Group‘s Website may contain links to other Websites. We are not responsible for the privacy practices or the content of such other Websites. Third parties may independently collect information about Website visitors when they view ads or other communications from third parties through our products or services. If visitors do not want those companies to collect information about them, they should contact these companies directly.
How we use your personal information
We use personal information provided to us for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your Personal Information for the following purposes:
You consent to us using your personal information in the above ways and as set out in this Privacy Policy.
We may otherwise collect, use or disclose your personal information where the collection, use or disclosure is:
Disclosures of personal information
We may disclose, or provide access to, your personal information to third parties in connection with the purposes described under “How we use your personal information”.
Depending on the circumstances and the nature of your engagement with us, we may disclose your personal information to other ABN Group Companies, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).
We may disclose your personal information to:
By providing us with your personal information, you consent to:
without obtaining your consent on a case by case basis.
With your specific consent, we may also disclose your personal information to organisations which may assist us to electronically verify your identity (including credit reporting bodies and Document Verification Services (DVS)).
Sometimes we are required or authorised by law to disclose your Personal Information to a Court, Tribunal, law enforcement agency, a regulator (such as ASIC or AUSTRAC) or to the Australian Taxation Office. From time to time, we may also be required to provide personal information about you to a foreign law enforcement agency or foreign regulator. We do not need to obtain your consent to provide your Personal Information to such official bodies.
ABN Group do not disclose personal information to third parties except if:
Overseas disclosures
We are a national organisation and may collect, use and disclose personal information generally within Australia (including between states and territories).
Some of your personal information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers.
For example, this may happen if:
You consent to the collection, use, storage, and processing of your personal information outside of Australia as set out in this Privacy Policy.
In particular, your personal information may be disclosed to third parties in Vietnam and the Philippines, in the cloud and in such other countries outside Australia in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy.
Marketing
Generally
You consent to us using your personal information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us providing you such information by means of direct mail, telemarketing, email, SMS and MMS messages
We typically undertake direct marketing in the following ways:
In-person and telephone enquiries
We use information collected in-person and over the phone to contact prospective clients and clients with information and promotional material about Resolve Finance and ABN Group Companies or their products and services.
Prospective clients and clients who do not register to receive marketing material may still be contacted by a Consultant about their enquiry. If a prospective client or client no longer wishes to receive contact from their Consultant they can advise us of this using the contact details at the bottom of this Privacy Policy. You may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
Existing client database
The contact details of clients who have used a product offered by Resolve Finance or built/purchased a property through an ABN Group company will be included on ABN Group database.
We will utilise the information on database to send promotional information about Resolve Finance or another ABN Group Company or their products and services. You may also receive direct marketing from or about other ABN Group Companies with whom you may not yet have interacted. At the point of collection, the clients’ details will remain in ABN Group’s database for future direct marketing activities. You may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
Opting out of marketing and promotions
You can opt out of receiving direct marketing from us in the following ways:
If you are included on multiple ABN Group Companies’ databases, you will need to access the ABN Group website to specify the ones which you want to opt-out of). You cannot opt out of receiving marketing material from other ABN Group entities on the Resolve Finance website.
When an opt-out request is made your details are marked in our database with an unsubscribe ‘flag’ so that you do not receive further direct marketing from us. If we know your postal address it will be added to a suppression list to be excluded from any future posted direct marketing.
Opt out requests exclude any non-marketing communications that we deliver (by email, post, phone or other means) that are related to a contract that you have signed with us (e.g. building updates).
Security and privacy
We take every reasonable precaution to protect the confidentiality and security of the personal information of Website visitors, prospective clients and clients and others whose personal information we hold by using industry-standard security safeguards, such as firewalls, coupled with carefully developed security procedures. These physical, electronic and procedural measures are designed to protect visitor and client information from loss, misuse or unauthorised alteration.
Data storage and retention
Information collected by us is stored in Australian & overseas data centres (Private & Public Cloud). We ensure any overseas vendors involved in the collection and storage of private data are compliant with this outlined Privacy Policy and the GDPR.
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer needed for any purpose for which the information may be held, used or disclosed, it will be destroyed or permanently de-identified.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for analytics, research or statistical purposes in which case we may use this anonymised information indefinitely without further notice to you.
Access, correction, and removal of personal information
If we become aware that any information that we hold is not correct, we will use our best endeavours to obtain the correct information by contacting the individual whose information is not correct.
We will allow our records containing Personal Information to be accessed and/or corrected by the individual concerned in accordance with the Privacy Act.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Resolve Finance, as per the details at the bottom of this Privacy Policy.
Complaints and Dispute resolution
If you feel ABN Group is not abiding by this Privacy Policy you should first contact Resolve Finance by email at privacy@resolvefinance.com.au.
ABN Group will respond to complaints in writing (by reply-email) and will endeavour to do so within 30 days. If you are not satisfied with the outcome, you may make a complaint to the Information Commissioner under s 36 of the Privacy Act.
Changes to this policy
Any new policy will be posted on our Website at least fourteen (14) days prior to its taking effect.
Contact us
If you have questions or concerns regarding this Privacy Policy, complaints about our use of personal information, or would like to opt-out of receiving marketing material, you should first contact Resolve Finance at the contact address listed below or via email at privacy@resolvefinance.com.au.
Resolve Finance
301 Vincent Street, Leederville, WA 6007
privacy@abngroup.com.au
This Privacy Policy is effective from the date stated at the beginning of this Privacy Policy.
ANNEXURE – ABN Group Companies Privacy Policy – Resolve Finance
This Annexure forms part of, and must be read in conjunction with the ABN Group Companies Privacy Policy – Resolve Finance.
What is personal information?
‘Personal Information’ means information or an opinion about an individual, from which that individual is, or may reasonably be, identified. Such information may be collected directly from the individual or may be collected indirectly.
This information may include the individual’s name, date of birth, driver’s licence number, marital status, number and age of dependants and other family matters, phone number, email address, address, nationality and employment history.
Personal information includes ‘credit information’ about you. Credit information is information which is used to assess your eligibility for a loan (or your eligibility to act as a guarantor of certain loans) and may include information about your income, assets, liabilities and repayment history information. To find out more about our policy in respect of how we handle your credit information, please refer to the Resolve Finance Credit Reporting Policy
Personal information also includes ‘sensitive information’. Sensitive information includes information about an individual’s health, medical history, race or ethnic background, their religion, trade union membership, political opinion, sexual preference or criminal record. It also includes biometric and genetic information (such as copies of face, fingerprints, iris, palm, signature or voice). Generally, Resolve Finance does not collect sensitive information about you.
Why we collect your personal information
We collect and receive personal information about you in order to conduct our business and to provide our services. We also collect personal information about you to enable us to directly market our products and services. If you apply for employment with us we may also collect personal information about you.
My Home Plan
What personal information do we collect and hold?
In addition to the information described in the ABN Group Companies Privacy Policy – Resolve Finance, in relation to My Home Plan and the My Home Plan portal and app we collect and hold the following information about our customers:
To better personalise the My Home Plan Service, we may ask customers for their name and age, however, we do not identify the customer and therefore, if the customer provides us with false details, the customer can deal with us anonymously in respect of the My Home Plan Service (only).
Disclosure of personal information
The My Home Plan portal or app are linked to Moneysoft Pty Ltd, however, the information is encrypted and stored this way. This information can be deleted at any time if you choose to no longer share your account information with our finance coaches, by contacting Resolve Finance or your personal Finance Coach. Once information is deleted, the action cannot be reversed.
Credit Information (Notifiable Matters)
If you apply for a loan with Resolve Finance, we may provide your ‘credit information’ to a credit reporting body. The credit reporting body may provide the information that Resolve Finance reports about you to other credit providers to assist them to assess your credit worthiness. Resolve Finance may also obtain information that other credit providers have provided to a credit reporting body to use in our assessments of your creditworthiness.
If you fail to meet your payment obligations in relation to any loan that we have arranged for you, or if you commit a serious credit infringement, we may report this to a credit reporting body
The information that we provide to a credit reporting body may sometimes be used for ‘pre-screening’ of direct marketing offers to be made by another credit provider. You may contact the credit reporting body to request that your ‘credit information’ is not used in this way.
If you think that you have been a victim of fraud or think that the ‘credit information’ a credit reporting body holds about you is incorrect, you may also contact the credit reporting body to ask them not to use or disclose your ‘credit information’. The credit reporting body must not use or disclose your ‘credit information’ for a period of 21 days after receiving your notice. For further information about credit reporting bodies, visit:
You can also contact us to access the ‘credit information’ that we hold about you and correct that information if you think that it is incorrect. See below for more information about this.